Return & Refund Policy

At Vedalayaa, customer satisfaction is our priority. We strive to provide high-quality Ayurvedic and herbal wellness products. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Returns are accepted only under the following circumstances:

• Product received is damaged during transit.
• Product received is defective or expired.
• Incorrect product delivered.
• Product packaging is tampered with before delivery.

To be eligible for a return, you must notify us within 48 hours of receiving the product.

2. Non-Returnable Items

Due to the nature of Ayurvedic and wellness products, the following items cannot be returned:

• Opened or used products.
• Products with damaged seals caused after delivery.
• Products purchased during special promotions or clearance sales.
• Products damaged due to improper handling by the customer.

3. Return Request Process

To initiate a return, please contact us with:

• Order Number
• Customer Name
• Contact Number
• Reason for Return
• Clear photos/videos of the product and packaging

📧 Email: vedaayurveda10@gmail.com
📞 Phone: +91 9187376200

Our support team will review your request and respond within 2–5 business days.

4. Refund Policy

Refunds will be processed only after verification and approval of the returned product.

Approved refunds will be issued:

• To the original payment method used during purchase.
• Within 7–10 business days after approval.

The actual credit time may vary depending on your bank or payment provider.

5. Replacement Policy

If the product is damaged, defective, or incorrectly delivered, customers may choose:

• Product Replacement, or
• Full Refund

Subject to verification by our support team.

6. Cancellation Policy

Before Shipment

Orders may be cancelled before dispatch for a full refund.

After Shipment

Orders cannot be cancelled once dispatched.

7. Shipping Charges

If the return is due to an error by Vedalayaa (wrong, damaged, or defective product), return shipping charges will be borne by Vedalayaa.

For any other approved return requests, shipping charges may be deducted from the refund amount.

8. Refund Exceptions

Refunds will not be provided for:

• Incorrect usage of products.
• Allergic reactions due to individual sensitivities.
• Dissatisfaction based on personal expectations.
• Delays caused by courier companies or unforeseen circumstances beyond our control.

9. Contact Us

Vedalayaa
📧 Email: vedaayurveda10@gmail.com
📞 Phone: +91 9187376200

Note

Ayurvedic products may show different results for different individuals. Product effectiveness can vary based on lifestyle, body type, and health conditions. We recommend consulting a qualified healthcare professional before use.